ACAZA Holiday Homes – Booking, Cancellation & Guest Policy

Last Updated: 11 June, 2026

1. Booking Confirmation

All bookings are subject to availability and are only confirmed upon receipt of full or partial payment (as applicable) and written confirmation from ACAZA.

Guests must provide accurate and complete information during the booking process. ACAZA reserves the right to cancel any booking where false or misleading information has been provided.

2. Check-In & Check-Out

  • Standard Check-In Time: 3:00 PM
  • Standard Check-Out Time: 11:00 AM

Early check-in and late check-out requests are subject to availability and may incur additional charges.

Guests may be required to present valid identification, including a passport, Emirates ID, or any other documentation required by applicable UAE regulations.

3. Security Deposit

A refundable security deposit may be required depending on the property and duration of stay.

The security deposit will typically be refunded within 7–14 business days following check-out, subject to a satisfactory inspection of the property.

The security deposit may be partially or fully withheld to cover:

  • Property damage
  • Missing or stolen items
  • Excessive cleaning requirements
  • Unpaid charges or fees
  • Breach of house rules or booking terms

Where the cost of damages or outstanding charges exceeds the security deposit amount, the guest shall remain liable for the balance due.

4. Property Damage & Guest Liability

Guests are responsible for maintaining the property, furnishings, appliances, fixtures, and equipment in good condition throughout their stay.

Any loss, damage, breakage, excessive wear and tear, missing items, or additional cleaning resulting from guest actions may be charged against the security deposit.

Where the cost of repairs, replacement, restoration, or additional services exceeds the security deposit amount, ACAZA reserves the right to recover the outstanding balance from the guest through the payment method on file or by any other lawful means.

Guests are required to notify ACAZA immediately of any accidental damage occurring during their stay.

5. Occupancy & Registered Guests

Only guests registered as part of the booking are permitted to stay at the property.

The maximum occupancy stated for each property must not be exceeded without prior written approval from ACAZA.

Unauthorized occupants may result in additional charges or immediate termination of the booking without refund.

6. House Rules & Guest Conduct

Guests agree to:

  • Respect the property and its furnishings.
  • Comply with all community and building regulations.
  • Respect neighbors and maintain reasonable noise levels.
  • Follow all applicable laws and regulations of the United Arab Emirates.

The following are strictly prohibited:

  • Parties or unauthorized events
  • Illegal activities of any kind
  • Excessive noise or disturbance
  • Subletting or transferring the booking
  • Any activity that may damage the property or affect neighboring residents

Violation of these rules may result in immediate termination of the stay without refund.

7. Cleaning & Maintenance

The property will be professionally cleaned prior to guest arrival.

Guests are expected to leave the property in a reasonable condition upon departure.

Additional cleaning charges may apply where excessive cleaning is required due to misuse or neglect.

ACAZA reserves the right to enter the property for emergency maintenance, repairs, inspections, or compliance requirements when necessary.

8. Guest Responsibilities

Guests are responsible for:

  • Safeguarding their personal belongings.
  • Securing the property when leaving.
  • Reporting maintenance issues promptly.
  • Using all facilities, appliances, and amenities responsibly.

ACAZA shall not be liable for loss, theft, or damage to guests’ personal property during their stay.

9. Cancellation & Refund Policy

Guest Cancellation

  • More than 30 days before arrival: Full refund, less applicable processing fees.
  • Between 15 and 30 days before arrival: 50% refund of the booking amount.
  • Less than 15 days before arrival: No refund.

No-Show Policy

No refunds will be provided for no-shows or unused portions of a stay.

Early Departure

Guests choosing to shorten their stay after check-in will not be entitled to a refund unless otherwise agreed in writing by ACAZA.

10. ACAZA Cancellation Rights

In rare circumstances where a property becomes unavailable due to maintenance requirements, force majeure events, regulatory restrictions, or circumstances beyond ACAZA’s reasonable control, ACAZA reserves the right to:

  • Offer comparable alternative accommodation; or
  • Provide a full refund of amounts paid.

ACAZA shall not be liable for any indirect costs, travel expenses, or consequential losses arising from such cancellations.

11. Limitation of Liability

Guests use the property and its facilities at their own risk.

To the fullest extent permitted by law, ACAZA shall not be liable for:

  • Personal injury or accidents occurring during the stay.
  • Loss, theft, or damage to personal belongings.
  • Service interruptions caused by utilities, internet providers, building management, or circumstances beyond ACAZA’s control.
  • Delays or disruptions caused by force majeure events, including natural disasters, government actions, or public emergencies.

12. Compliance with UAE Laws

Guests must comply with all applicable laws, regulations, tourism requirements, and community rules in force within the United Arab Emirates and the Emirate of Dubai.

Any conduct deemed unlawful may result in immediate termination of the booking and notification to the relevant authorities where required.

13. Contact Information

For any questions regarding bookings, cancellations, property management, or guest services, please contact:

ACAZA Holiday Homes

Email: info@acaza.ae
Phone: +971 50 691 612
Website: https://acaza.ae

By confirming a booking with ACAZA, guests acknowledge that they have read, understood, and agreed to these Booking, Cancellation & Guest Policies.